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Signing In to American Electric Power e-Bill
Signing Out of American Electric Power e-Bill

Changing or Getting a New Sign In ID or Password

What Should I Do If I Forget My Password or Sign-in ID?
Changing My American Electric Power e-Bill Sign-In ID or Password

Using Microsoft account with American Electric Power e-Bill

Signing In to American Electric Power e-Bill With a Microsoft account
How Can I Get a Microsoft account?

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Signing In to American Electric Power e-Bill

For your protection, you must sign in to use American Electric Power e-Bill. Signing in provides an added level of security for your service. If you are not active in American Electric Power e-Bill for a set period of time (usually 10 minutes), you will be automatically signed out. Automatic time out helps protect your personal and payment information if you are called away from your computer.

You can sign in using the unique sign-in ID and password you selected when you signed up for American Electric Power e-Bill, or you can sign in using a Microsoft account. Microsoft account is a service from Microsoft Corporation that allows you to sign in to a number of participating Web sites using your e-mail address and a single password. To sign in using a Microsoft account, follow the steps in Signing In to American Electric Power e-Bill With a Microsoft account.

Steps To sign in:

  1. In Sign-in ID, type the sign-in ID that you selected when you signed up for American Electric Power e-Bill.
    Note: Your sign-in ID is usually your e-mail address.
  2. In Password, type your password.
  3. Click Sign In.
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Signing Out of American Electric Power e-Bill

When you are finished using American Electric Power e-Bill, click Sign Out on the left side of the page. It's a good idea to sign out when you are finished, even if you plan to continue using your PC. If you forget to sign out for some reason, your session will automatically time out after several minutes.

If you signed in using your Microsoft account, your session is still active. You are ending your American Electric Power e-Bill session, but you aren't ending your Passport session.

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What Should I Do If I Forget My Password?

We cannot give out your password over the phone for security reasons. If you forget your password and type it incorrectly multiple times, your password is revoked. If you forget your password or if it is revoked, follow these instructions to reset your password. The information you provide is used to verify your identity before you can securely reset your password.

Steps To reset your password:

  1. On the Sign-in page, click the Forgot your sign-in ID or password link.
    The Password and Sign-in ID Assistance page opens.
  2. Type the e-mail address you used when you signed up for American Electric Power e-Bill, and then follow the instructions on your screen.
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Changing Your American Electric Power e-Bill Sign-in ID and Password

You can change your American Electric Power e-Bill sign-in ID and password at any time on the Personal Information page in My Profile. If you change your sign-in ID or password, the new information is effective immediately. Use your new sign-in ID or password the next time you sign in to American Electric Power e-Bill.

Steps To change your sign-in ID or password:

  1. Go to the Personal Information page in My Profile.
  2. In the Sign-in ID and Password section, click Change next to the item you want to change.
    The Change Sign-In Information page opens.
  3. In Current Password, type your password. You must type your current password before you can change your American Electric Power e-Bill sign-in ID or password.
  4. Do either of the following:
    • If you chose to change your sign-in ID, type your new sign-in ID and confirm it in the appropriate boxes.
    • If you chose to change your password, type your new password and confirm it in the appropriate boxes.
      Note: Passwords must be between six and eight characters long and must contain at least one letter and one number, but no spaces.
  5. When you are finished, click Save Changes.
    The Personal Information page opens. Your changes are effective immediately.
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Signing In to American Electric Power e-Bill with a Microsoft account

You can use your Microsoft account to sign in to American Electric Power e-Bill. Microsoft account is a service from Microsoft Corporation that allows you to sign in to a number of participating Web sites using your e-mail address and a single password.

If your Internet service provider is MSN or Hotmail, you already have a Microsoft account that you can use. Otherwise, you can request a Microsoft account from Microsoft.

Even if you are actively using your Microsoft account to sign in to other Web sites, you must sign in again to use American Electric Power e-Bill. Signing in provides an added level of security for your service. If you are not active in American Electric Power e-Bill for a set period of time (usually 10 minutes), you will be automatically signed out. Automatic time out helps protect your personal and payment information if you are called away from your computer.

Steps To sign in using your Microsoft account:

  1. On the American Electric Power e-Bill Sign In page, click Have a Microsoft account?
    The Microsoft account Sign-in page opens.
  2. In E-mail Address, type your e-mail address.
    Note: Normally, Microsoft account automatically fills in your e-mail address. This is the default sign-in option; you do not have to choose it.
  3. In Password, type your password.
  4. If you're sharing this computer with others, select I'm using a public computer.
    Microsoft account usually stores sign-in information for you if you are using a single computer, but for security reasons it doesn't store this information on a shared computer. If you're sharing this computer with others, you will always have to type your e-mail address and password to sign in.
  5. Click Sign In.
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How Can I Get a Microsoft account?

If you would like to use a Microsoft account but you do not already have one set up, you can request one from Microsoft. Microsoft account is a free service from Microsoft Corporation that allows you to sign in to a number of participating Web sites using your e-mail address and a single password.

Note
If your Internet service provider is MSN or Hotmail, you already have a Microsoft account that you can use. When you register for an e-mail account with one of these providers, you're automatically registered for Microsoft account.

Steps To request a Microsoft account:

  1. Click Have a Microsoft account? on the American Electric Power e-Bill Sign In page.
    The Microsoft account Sign-in page opens.
  2. Click Get one now.
  3. Complete the requested information to register for the Microsoft account service.
  4. Review the Terms and Conditions and click I Agree to complete the sign up process.
    The ID Not Found page opens because we don't yet recognize your new Microsoft account information.
  5. Have you already signed up for American Electric Power e-Bill?
    • If you have, click Yes and type your American Electric Power e-Bill sign-in ID and password on the Sign-in ID page. For more information, see Signing In to American Electric Power e-Bill.
    • If you haven't, click No and complete the sign up process.

More Information

For more information about using American Electric Power e-Bill contact us at 1-800-564-9184 for assistance.

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