MyCheckFree Your Personal Online Payment Center
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Frequently Asked Questions

Offering the Service for Free

How can this service be offered for free?

Fiserv is the company that powers payments for hundreds of billing companies on the Internet. These companies have partnered with Fiserv to bring you this online billing and payment service for free. How? The companies you receive bills from provide Fiserv with your bill information at your request. After you sign up, you'll select the companies whose bills you want to receive and view online. Fiserv works directly with those companies to make sure your bills are ready to view and pay at the click of your mouse in one convenient, secure, online place. And best of all, those companies you've selected pick up the tab!

*Fees may apply for same-day payments.

Online Billing and Payment Services

What is an online billing and payment service?

With an online billing and payment service, you can receive, view, and pay your online bills from one personalized, secure Web site.

What are the benefits of using an online billing and payment service?

  • Save time and money - No checks. No stamps. No hassle.
    You can select bills from hundreds of local and national companies, and Scout, The Bill RetrieverSM, will retrieve those bills for you in seconds!
  • You schedule the date to make payments and gain greater control over the bill management process through your personalized MyCheckFreeSM Web site, which we'll automatically set up for you. You can view, pay, and track your bills from one, central place. All of your monthly bill information - right at your fingertips!
  • Receive your bill statements online, instead of through the mail. Your bills can even be sent directly to your e-mail address or appear on your MyCheckFree site. You can see the amount you owe, the due date, view the bill detail, and pay the bill. Each month you'll receive a reminder e-mail to login and review each new bill.

What is an e-bill?

An e-bill, or electronic bill, is like the paper statement you receive each month now in an electronic format for viewing online. You can see all of the same detail in an e-bill that you can in a paper statement, and more.

How do I sign up?

Our sign-up process is simple and efficient - yet detailed enough to ensure security and privacy - as we gather the information necessary to deliver your online bills and process your payments. It takes about 5 minutes to complete the sign-up process. You just need to provide some basic information to get started:

  • Your name, address, phone number, and e-mail address. This helps us provide the highest quality of service when it comes to taking care of your payments.
  • The account information, such as account numbers, from billers whose bills you will want to receive online.

What are the computer system requirements to use the service?

Fiserv supports the following browsers:

  • Microsoft Internet Explorer 8.0 and higher
  • Firefox 9.0 and higher
  • Chrome 15 and higher

To ensure a high standard of security, Fiserv requests that you access our site with a browser that supports 128-bit encryption. For an optimal user experience, please ensure that your monitor is set at a minimum to an 800 x 600 display resolution.

How quickly will my bills be paid?

Payments begin processing two (2) business days prior to your scheduled payment date, so you'll need to schedule payments a few days prior to the due date. Through this service, you can also schedule payments up to a year in advance, and should you happen to schedule a payment to be received on a weekend or a holiday, it will automatically be adjusted to fall on the previous business day. Paying bills electronically enhances your ability to control your payments, allowing you to better manage your cash flow and avoid late fees - which can hurt your credit record.

What payment methods can I use to pay my bills?

You can pay your online bills using a checking or money-market account. Credit Cards are not supported.

Can I stop paying paper statements?

You should continue to pay your paper statements from each biller until your first online bill from that company arrives. Depending on the billing company, this can happen within minutes or may take up to one billing cycle. Each company may have different rules about continuing to send paper statements; so it may be possible to receive paper bills and e-bills depending on the company you select. You will receive an e-mail when you have new e-bills online ready to view, and can print copies of all your bills from the Web site to retain for your records. It's all about convenience!

Can I view and pay bills that might be in another person's name?

Companies that provide bills through this service will allow you to view any e-bills you are authorized to see based on the information you provided during the sign-up process. In some cases, these companies may elect to allow you to view bills where another individual's name, such as a spouse, is on the account, as long as you successfully provide the verification information required by that company.

Security and Privacy

How does Fiserv keep my information secure and private?

Fiserv treats your personal information as confidential. Fiserv does not sell or rent your personal information, or share your personal information in a manner that differs from what is described in our Privacy Policy without your prior consent.

To ensure that your personal information remains confidential, Fiserv uses Secure Socket Layer (SSL) technology to transmit and receive your personal information. This technology encrypts - or scrambles - your personal information so it is virtually impossible for anyone other than Fiserv to read it. Additionally, we maintain physical, electronic, and procedural safeguards to help prevent unauthorized access to your personal information. We update and test our technology to improve these protections and to ensure the integrity of your personal information.

With Fiserv, you can feel confident your information is safe with us. Click here to read our full Privacy Policy.

Do I need to back up my billing and payment information on my computer?

Your online billing and payment information is stored by Fiserv for at least six months. This means you don't have to install software to use the service and no information is stored on your computer.

How does Fiserv ensure the bills I view and pay online are specifically mine?

When you sign up for the service, we obtain specific information about you. This information is used to verify your identity and protect you against identity theft or fraud. Once you've signed up for the service, you'll select the companies whose bills you want to receive and view online. To verify you are authorized to view those bills, we ask you to confirm billing information, such as your account number, and any other information the biller may require to verify you receive the correct bill.

Quality and the CheckFree Guarantee from Fiserv

Are my payments guaranteed?

As the recognized leader in online billing and payment, Fiserv backs our reputation for security and reliability with a rock-solid guarantee. Thanks to the CheckFree Guarantee from Fiserv, you can be assured that your electronic payments are safe and reliable. If you suspect fraud, simply notify Fiserv properly within 2 business days of the suspected unauthorized transaction and your liability will be no more than $50. Click here to read the CheckFree Guarantee from Fiserv.

What if a payment does not arrive to my billing company on time?

Fiserv will bear the responsibility for any late-payment-related charges (up to $50) should a payment arrive after its due date, as long as you scheduled the transaction in accordance with the service’s terms and conditions.

What is Fiserv's approach to quality?

Fiserv strives to set the standard for quality in the online billing and payment industry by ensuring the system is available when you want to use it and that your payments are processed accurately and on time. Fiserv is monitored by the same entities that monitor major financial institutions, including the Securities and Exchange Commission (SEC), the Federal Reserve, the United States Postal Service, and NACHA - the Electronic Payments Association. To learn more about our commitment to quality, read the CheckFree Guarantee from Fiserv.


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