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You should continue to pay your paper bill(s) from Macy's until the arrival of your first online bill(s). You will receive an email when you have a new online statement ready to view.

In addition, you have the ability to print copies of your bills from the website to retain for your records.

We will discontinue mailing a paper statement after receiving at least one online payment. You will be reminded on your final paper statement.

To resume delivery of paper billing statements, please contact Macy's Credit Customer Service at 1-866-593-2543.

It's all about convenience!

Minimum System Requirements To Use CheckFree

Internet Explorer 5.0 +

Netscape 6.2 +
To ensure the safest, most secure service, your computer requires at least a 128-bit encryption browser and internet access.

If you wish to store or retain copies of your billing statements, transaction details or other disclosures provided through the CheckFree service, you will also need either a printer or data storage capacity.

By enrolling to receive your Macy's account statements and legal disclosures through CheckFree, you affirmatively consent to receive all account statements and legal disclosures related to your account electronically. You agree that these materials are deemed delivered to you when they become available through this service and that paper copies may be discontinued.

You may request a paper copy of a statement or disclosure, update your contact information or withdraw your consent to receive your account statements and legal disclosures electronically by contacting Macy's Customer Service at: 1-866-593-2543.

Talk Live: Monday-Saturday 9am-5pm EST/PST and Sunday 11am-8pm EST/PST.
Customer Service: Monday-Saturday 9am-9pm EST/PST and Sunday 11am-8pm EST/PST.
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