|Help Contents | MyCheckFree.com FAQs|
|The Personal Information Page|
|Changing My Name, Address, Phone Number, or E-mail Address|
|Changing My Sign-in ID and Password|
|I Forgot My Password|
|Removing My Microsoft account|
My Profile lets you centrally maintain your contact and account information for all your bill payment service accounts and online retail sites where you can click the CheckFree button to pay for your purchases. It's easy to keep your profile up to date from this one secure location. Be sure to keep your information current so that your records are accurate.
If you change your e-mail address and don't see your e-bill notifications or other messages from MyCheckFree.com regarding your bill payment service, check your spam folder. Occasionally, messages are flagged as spam by e-mail service providers. If this happens, add the e-mail address from a message or e-bill notification to your address book. Check your e-mail program for more details about managing spam.
Any changes you make in My Profile are effective for all your bill payment service accounts in the CheckFree Payment Network.
In My Profile, you can maintain:
In My Profile, you can also remove your Microsoft account and cancel your MyCheckFree.com service.
If your My Profile changes don't immediately appear on other MyCheckFree.com pages, use your browser's refresh option to display the updated information. For example, if an account you just added doesn't appear in the payment account list on the Enter E-bill Payment Information page, refresh that page.
If information in your personal profile changes, you should update it as soon as possible on the Personal Information page. We need accurate information in case it is necessary to contact you.
To change your information:
You can change your sign-in ID and your password at any time. If you change your sign-in ID or password, the new information is effective immediately. Use your new sign-in ID or password the next time you sign in to MyCheckFree.com.
To change your sign-in ID or password:
For security reasons, we cannot tell you over the phone what your current password is. If you forget your password, follow these instructions to reset a new password online.
To reset your password:
Microsoft account is a service from Microsoft Corporation that allows you to sign in to a number of participating Web sites using your e-mail address and a single password. If you currently have an active Microsoft account that you can use to sign in to this service, the Microsoft account section appears at the bottom on the Personal Information page. If you remove your Microsoft account on this page, you must use your MyCheckFree.com sign-in ID the next time you sign in to your payment service.
To remove your Microsoft account: