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Updating My Personal Information | Managing My Payment Accounts | Adding Authorized Users | Canceling My Service


Managing My Payment Accounts


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Managing My Bank Accounts
Bullet The Payment Account Information Page
Adding a Bank Account for the First Time
Adding a Bank Account
Changing Bank Account Information
Changing My Preferred Bank Account
Deleting a Bank Account
Moving Payments to a Different Bank Account

Managing My Credit Card Accounts
Adding a Credit Card Account
Changing Credit Card Account Information
Deleting a Credit Card Account


The Payment Account Information Page

On the Payment Account Information page, you can add payment accounts and maintain existing accounts that you want to use to pay your e-bills and to make online purchases. A payment account can be a bank account, such as a regular checking, money market, or brokerage account, or a credit card account. You can change your payment account information at any time, and it is important to keep this information up to date.

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Adding a Bank Account for the First Time

When you add a bank account in My Profile, it is available for making online payments with MyCheckFree.com. The first time you add a checking, money market, or brokerage account, we also confirm your identity with an outside credit reporting agency. This helps to protect you against identity fraud and to ensure that your payment information is as secure as possible.

Warning
You can not use credit card convenience checks when adding any sort of payment account. You can only use account information from checking, money market, or brokerage accounts.

Steps To add a bank account for the first time:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click Add Bank Account.
    The Add Bank Account page opens.
  3. In the Bank Account Information section, do the following:
    • In the routing transit number box below the check, type your financial institution's routing transit number.
      Note: You can usually find this number in the bottom left corner of your checks, or you can call your financial institution and ask for the number. You must type this number correctly for your payments to be processed.
    • In the account number box below the check image, type the account number for your bank account.
      Note: You can usually find this number on the bottom of a check or on your account statement. You must type this number correctly for your payments to be processed.
    • In Account Name, type something that identifies the account to you, such as Personal Checking or Business Checking.
    • In Account Type, select the type of account you are adding. The type can include a regular checking account or a money market account with check-writing privileges.
    • If you are adding a bank account that is used for business purposes, select This is a business account. If the bank account you are adding is a personal account, leave the check box empty.
  4. Click Continue.
    The Add Bank Account Confirmation page opens.
  5. Retype your routing transit number and your bank account number to confirm them and click Add.
    We attempt to verify your identity with an outside credit reporting agency as a protection against identity theft. If we have questions about your information, we will display the information we have in our records on the Add Bank Account - Review Information page.
  6. If the Add Bank Account - Review Information page opens:
    • Review the listed information carefully and make any necessary changes.
    • Provide any additional security information, such as your birth date or Social Security Number.
  7. Click Continue.
    The Bank Account list on the Payment Account Information page shows your new bank account.
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Adding a Bank Account

When you add a bank account in My Profile, it is available for making online payments with MyCheckFree.com.

Warning
You can not use credit card convenience checks when adding any sort of payment account. You can only use account information from checking, money market, or brokerage accounts.

Steps To add a bank account:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click Add Bank Account.
    The Add Bank Account page opens.
  3. In the Bank Account Information section, do the following:
    • In the routing transit number box below the check image, type your financial institution's routing transit number.
      Note: You can usually find this number in the bottom left corner of your checks, or you can call your financial institution and ask for the number. You must type this number correctly for your payments to be processed.
    • In the account number box below the check image, type the account number for your bank account.
      Note: You can usually find this number on the bottom of a check or on your account statement. You must type this number correctly for your payments to be processed.
    • In Account Name, type something that identifies the account to you, such as Personal Checking or Business Checking.
    • In Account Type, select the type of account you are adding. The type can include a regular checking account or a money market account with check-writing privileges.
    • If you are adding a bank account that is used for business purposes, select This is a business account. If the bank account you are adding is a personal account, leave the check box empty.
  4. Click Continue.
    The Add Bank Account Confirmation page opens.
  5. Retype your routing transit number and your bank account number to confirm them and click Add.
    The Bank Account list on the Payment Account Information page shows your new bank account.
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Changing Bank Account Information

On the View/Change Bank Account page, you can change the account description for a bank account. If you want to change the account number or routing transit number for a bank account, do the following:

Steps To change bank account information:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click View/Change next to the bank account you want to change.
    The View/Change Bank Account page opens.
  3. In Account Name, type a new name for this account.
  4. Click Save Changes.
    The Payment Account Information page opens and your change is saved.
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Changing My Preferred Bank Account

A preferred bank account is the bank account you want to appear first in the payment account list for quick selection when you make a payment. A check mark before a bank account name on the Payment Account Information page indicates that the account is your preferred account. You can change which account is designated as the preferred one on the Change Preferred Bank Account page.

Steps To change your preferred bank account:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click the change your preferred bank account link.
    The Change Preferred Bank Account page opens.
  3. Select the bank account you want to appear first in the payment account list.
  4. Click Save Changes.
    The Payment Account Information page opens, and a check mark appears next to the account you selected.
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Deleting a Bank Account

If you close a bank account or no longer want to use it to make online payments with MyCheckFree.com, you can remove it from your payment account list. Deleting a bank account cancels all scheduled payments, including any Auto-Pay payments, paid from this account.

Tip Tip
If the bank account you want to delete has scheduled payments tied to it, you can move them to another bank account before you delete the account. See Moving Payments to a Different Bank Account for instructions.

Steps To delete a bank account:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click Delete next to the bank account you want to delete.
    The Delete Bank Account Confirmation page opens.
    Note: If you have payments scheduled to be paid from this account, they are listed in the Affected Payments section.
  3. If you are sure you want to delete this account, click Yes.
    The Payment Account Information page opens, and the deleted bank account is no longer in the list.
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Moving Payments to a Different Bank Account

On the Payment Account Information page, you can move your scheduled payments, including Auto-Pay payments, from one bank account to another in a single step using the Move Payments feature. All payments with a status of Scheduled are moved to the bank account you designate so that they are withdrawn from that account.

Steps To move payments to a different bank account:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click Move Bank Account Payments.
    The Move Payments page opens.
  3. In From Account, select the account that you want to move payments from.
  4. In To Account, select the account that you want to move payments to.
  5. Click Continue.
    The Move Payments Confirmation page opens. The page displays the From and To bank accounts and the payments that will be moved.
  6. Click Yes to complete the move.
    The Payment Account Information page opens. The payments listed on the confirmation page will now be withdrawn from the bank account that you moved them to.
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Adding a Credit Card Account

When you add a credit card account in My Profile, it is available for making online payments with MyCheckFree.com.

Steps To add a credit card account:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click Add Credit Card Account.
    The Add Credit Card Account page opens.
  3. In Card Type, select the type of credit card you want to add.
    Depending on your browser settings, a sample image of the selected credit card type may appear on the page.
  4. In Account Number, type the account number for the credit card you selected.
  5. In Expiration Date, type the month and year the card expires.
  6. In Name, type your name exactly as it appears on your credit card.
  7. Type your billing address for the credit card in the appropriate address boxes.
  8. Click Continue.
    Your payment account list on the Pay E-bills page now includes the new credit card account.
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Changing Credit Card Account Information

On the View/Change Credit Card Account page, you can change the expiration date for your credit card. If you want to change your credit card account number, add a new credit card account with the new account number, and then delete this account.

Steps To change credit card account information:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click View/Change next to the credit card account you want to change.
    The View/Change Credit Card Account page opens.
  3. In Expiration Date, type a new expiration date for this credit card.
  4. Click Save Changes.
    The Payment Account Information page opens and your change is saved.
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Deleting a Credit Card Account

If you cancel a credit card account or no longer want to use it to make online payments with MyCheckFree.com, you can remove it from your payment account list.

Steps To delete a credit card account:

  1. Go to your profile and click My Payment Accounts.
    The Payment Account Information page opens.
  2. Click Delete next to the credit card account you want to delete.
    The Delete Credit Card Account Confirmation page opens.
  3. If you are sure you want to delete this account, click Yes.
    The Payment Account Information page opens, and the deleted credit card account is no longer in the list.
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