You can use the Payment Activity page to maintain your payments, view your payment history, and export your payment data to a financial software application.

The Payment Activity page has three sections:

• Payment Activity Search Results
• Payment Activity Search
• Financial Software Export

Payment Activity Search Results

This section includes all of your payment transactions that match the search criteria you select in Payment Activity Search. Your payment transactions include scheduled, processed, in process (if applicable), canceled, and failed payments. We store payment history for 180 days (6 months) in the past. You can also view information for scheduled payments up to one year in the future.

The following table describes the information available in Payment Activity Search Results.

This Column...	Describes the...
Biller Name	Person or company that you want to receive the payment.
Amount	Amount of the payment. This amount includes any fees that have been applied to the payment. An asterisk (*) appears in this column if any fees were applied to a payment.
Payment Date	The date you specified as the payment date when you set up the payment. If the original payment date fell on a weekend or holiday, we change the payment date to a business day.
Payment Account	Payment account you want us to withdraw the payment from. This can be a bank account that you've set up in Macy's Online Bill Payment.
Status	Current status of the payment. Scheduled indicates that the payment is scheduled to be made. In Process indicates that the payment is now being processed and cannot be changed. Payments can start processing two to four days before the scheduled payment date. Depending on the way the payment is processed, this status may not appear on the Payment Activity page. Processed indicates that the payment date has arrived. Normally, the biller receives the payment on the payment date and credits your account. Sometimes, however, it can take a few days to credit your account. Canceled indicates that you canceled the scheduled payment. Failed indicates that the payment was returned to us either because there was a problem when we tried to withdraw the payment from your payment account or because the account information sent with your payment was not enough for the biller to credit your account. This status can also occur when the payment account associated with the payment has been closed.

The Payment Activity Search Results also provide links to other information you can view and tasks you can perform. The following table describes these links.

This Column...	Provides links to...
E-bill	The e-bill associated with the payment. For more information, see Viewing an E-bill.
Payment	The tasks you can perform on a particular payment. If the payment is scheduled but not in process or processed, you can change or cancel it. For more information, see: Changing a Payment Canceling a Payment If the payment is processed or failed, you can view the payment and send an inquiry. For more information, see: Viewing Payment Details Sending an Inquiry About a Payment

You can sort your data in Payment Activity search results by selecting one of the following column headings:

• Biller Name
• Amount
• Payment Date

An arrow identifies the columns you can use to sort. You can sort in ascending or descending order by clicking the arrow.

Payment Activity Search

You can use the search criteria in this section to find payments:

• Within a specific date range.
• Sent to a specific biller.
• Withdrawn from a specific payment account.
• With a specific payment status.

Financial Software Export

You can use the options in this section to create a file to export your payment information to Quicken® or Microsoft® Money.

You can search for payments meeting any combination of criteria described in the following table:

This Criteria...	Lets you search for payments...
Date	That fall within a specified payment date range. You can search by date in two ways—by all dates and by date range. Select All Dates to view all of your payment activity for the past 180 days and up to one year in the future for scheduled payments. Type dates in the date range boxes to view payments that fall within a certain date range.
Biller Name	For a selected name only. Select All Billers to view all the payments you have sent in the past month.
Payment Account	Paid from a selected payment account. Select All Accounts to view payments paid from all bank you've set up in Macy's Online Bill Payment.
Status	With a selected status. Select All Payments to view all payments regardless of the payment's status. Otherwise, select Scheduled, Processed and In Process, Canceled, or Failed to view payments with the selected status only.

If you do not change the default search settings, the Payment Activity Search Results show payments for all billers, all payment accounts, all statuses, and all dates from one month in the past to one year in the future.

 Tip
The default settings are restored when you return to the Payment Activity page from another Macy's Online Bill Payment page.

  To search for payments:

1. Go to Payment Activity.
   The Payment Activity page opens.
2. In the Payment Activity Search section, select All Dates or type a date range in the date boxes to set up your date criteria.
3. From the Biller Name list, select the biller you want to view payments for.
4. From the Payment Account list, select the account associated with the payments you want to search for.
5. From the Status list, select the payment status you want to search for.
6. When you are finished setting up your search criteria, click Search.
   The Payment Activity Search Results display the payments meeting your search criteria.

You can change payments that have a status of Scheduled on the Payment Activity page.

  To change a scheduled payment:

1. Go to Payment Activity.
   The Payment Activity page opens.
2. Find the scheduled payment you want to change.
3. Click View/Change in the Payment column.
   The Change Payment page opens.
4. Make your changes.
   Keep the following points in mind:
   
   • If you select a payment date that falls on a weekend or holiday, we move the payment date to the previous business day. For example, if you schedule a payment date on a Saturday or Sunday, the payment date is moved to the previous Friday.
   • You must select a bank account for the payment account.
5. Click Save Changes to confirm the changes you made to the payment.
   Your payment is changed, and the Payment Activity page opens.

When you make a payment at other sites associated with CheckFree, you will see those payments listed on the Payment Activity page along with the payments you make from within Macy's Online Bill Payment. To change payments made at other sites, you can either go back to the site where you originally made the payment or you can click the link on the Payment Activity page to quickly go back to the biller's site and make your change.

  To change a scheduled payment:

1. Go to Payment Activity.
   The Payment Activity page opens.
2. Find the scheduled payment you want to change.
3. Click Go to Biller site in the Payment column.
   The Payment Activity page on the biller's Web site opens.
4. Make your changes as you normally would.
   Note: If you need assistance at the biller's Web site, click the Help me with this page link.
5. When you are finished, click Close Window.
6. When you return to the Macy's Online Bill Payment Payment Activity page, use your browser's Refresh or Reload command make your changes appear.

If a payment is associated with an e-bill, you can view the e-bill from the Payment Activity page. The e-bill contains the same information found in a paper statement.

  To view an E-bill for a payment:

1. Go to Payment Activity.
   The Payment Activity page opens.
2. Find the payment associated with the e-bill you want to view.
3. Click View E-bill.
   An E-bill details page opens.
4. When you are finished, click Close.
   The Payment Activity page opens.

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Viewing Payment Details

You can view details about a payment that has processed. Viewing payment details is useful if you have a question about a payment that has already processed.

Note: To find out information about a payment that is more than 6 months old, please contact a customer service representative.

The following table explains some of the payment details you might see.

This Term...	Describes...
Biller Name	The person or company that you want to receive the payment.
Description	A brief description of the account. This information appears only if you typed a description in Account Nickname when you first set up the biller.
Account Number	The account number that you have with this biller. This information appears only if you did not type an account nickname when you added the biller.
Amount	The amount you typed when you set up the payment.
Fee for Paying Today	The amount that the biller charges if you scheduled the payment to be sent on the same day that you added it.
Total Amount	The total amount of the payment including all of the miscellaneous fees or charges.
Payment Date	The date you specified as the payment date when you set up the payment.
Tracking Number	The tracking number that we assign to your payment.
Payment Status	The current status of the payment. The status identifies the payment account from which the funds were withdrawn.
Payment Cancel Date	The date that the payment was canceled. This information only appears if you canceled the payment.

  To view the detail for a payment:

1. Go to Payment Activity.
   The Payment Activity page opens.
2. Find the payment you want to view.
3. Click View.
   Note: The View link is available for all payments that do not have a scheduled status. If the payment is scheduled, the link appears as View/Change.
   The View Payment page opens.
4. When you are finished viewing the information, click Close.
   The Payment Activity page opens.

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Sending an Inquiry About a Payment

If you are experiencing a payment problem that you are unable to solve, you can send us a message from the Send Payment Inquiry page. The message will be delivered to customer service along with the details of your payment. You should check Messages in three to four business days for a reply.

You can only inquire about a payment that meets the following conditions:

• The payment status must be Processed or Failed. You cannot inquire about a payment that is still scheduled or one that you canceled.
• The payment must be associated with a bank account.

  To send an inquiry about a payment:

1. Go to Payment Activity.
   The Payment Activity page opens.
2. Find the payment you have a question about.
3. Click View.
   The View Payment page opens.
4. Click Inquire about this payment...
   The Send Payment Inquiry page opens with a form for providing details about the payment problem.
5. Complete all of the boxes that you can so we have as much information about your situation as possible.
6. In Additional Comments, include any other comments that help explain the problem.
7. Click Send.
   Your message is sent and the Payment Inquiry Sent page opens.

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Creating a Finance Management Software Import File

You can export information about your payment transactions into either a QIF (Quicken Interchange Format) file for Quicken® or an Active Statement file for Microsoft® Money. The export file contains the payment information that you've displayed in the Payment Activity Search Results.

The payment information you export must meet the following conditions:

• The payments must be related to single bank account. If you've made payments using multiple bank accounts, you must select one account in the Payment Activity Search section and click Search to display the payments for that account. You can create several import files that contain the payment information for each bank account you made payments from.
• The payment status must be either Scheduled, In Process, or Processed. You cannot export information about failed or canceled payments.

Note: If you have an unconfirmed bank account, the confirmation deposits and withdrawal are not exported. After the account is confirmed, these items are included in the export file.

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Creating a Quicken Interchange Format File (.qif)

You can generate two basic types of Interchange Format files for Quicken:

• Files compatible with Quicken 99 or later.
• Files compatible with Quicken 98 or earlier.

Be sure to select the correct version of your Quicken software from the list to ensure that your Interchange Format file is compatible with your version of Quicken.

Tip
For more information about how to import an Interchange Format file into your version of Quicken, see Quicken's Help.

  To create a Quicken Interchange Format file:

1. Go to Payment Activity.
   The Payment Activity page opens.
2. In Payment Activity Search, select one bank account from the Payment Account list.
   Note: If you leave the default search settings as All Accounts, an error message appears telling you to select one bank account.
3. Click Search.
   The Payment Activity page changes to show only those payments associated with the selected account.
4. At the bottom of the page in the Financial Software Export section, select your Quicken software version from the list.
5. Click Export.
   The File Download dialog box opens.
6. Select Save this file to disk and click OK.
   Your browser opens a Save As dialog box that lets you specify the name of the file and the location where you want to save it. The default file name is: quicken.qif.
7. Select the location where the file should be saved, and click Save or the equivalent button.
   The file is saved on your computer.

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Creating a Microsoft Money Active Statement File (.ofc)

You can generate three basic types of Active Statement files for Microsoft Money:

• Files compatible with Money 99 or later.
• Files compatible with Money 98.
• Files compatible with Money 97 or earlier.

Be sure to select the correct version of your Money software from the list to ensure that your Active Statement file is compatible with your version of Money.

Tip
For more information about how to import an Active Statement file into your version of Microsoft Money, see Money's Help.

  To create a Microsoft Money Active Statement file:

1. Go to Payment Activity.
   The Payment Activity page opens.
2. In Payment Activity Search, select one bank account from the Payment Account list.
   Note: If you leave the default search settings as All Accounts, an error message appears telling you to select one bank account.
3. Click Search.
   The Payment Activity page changes to show only those payments associated with the selected account.
4. At the bottom of the page in the Financial Software Export section, select your Money software version from the list.
5. Click Export.
   The File Download dialog box opens.
6. Select Save this file to disk and click OK.
   Your browser opens a Save As dialog box that lets you specify the name of the file and the location where you would like to save it. The default file name is: money.ofc.
7. Select the location where the file should be saved, and click Save or the equivalent button.
   The file is saved on your computer.