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Making a Payment and Signing In



Help me with...

 Typing a Sign-in ID and Password
 Making a Payment
 Making Your First Payment
 Changing Your Sign-In ID or Password
 If You Forget Your Sign-in ID or Password
 Signing Out

Microsoft account

 Signing In Using a Microsoft account
 How Do I Get a Microsoft account?

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Typing a Sign-in ID and Password

When you use KVIE Donor Center for the first time, you will need to do one of the following:


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Making a Payment

The first time you make a payment using KVIE Donor Center, the Make Payment page you see might look a little different depending on whether you have ever signed up to make payments at any other bill payment site.

If you signed up to pay bills online at any site associated with Fiserv, and you chose a sign-in ID and password as part of the sign-up process, your sign-in ID and password will work with KVIE Donor Center and any other bill payment sites in the CheckFree Payment Network.

To make a payment To make a payment if you already have a sign-in ID and password in the CheckFree Payment Network:

  1. In Payment Date, type a new payment date or select a new payment date using the calendar.
    Note: The earliest available payment date displays automatically in the Payment Date box.
  2. In Payment Amount, type the amount you want to send.
  3. In Sign-in ID, type your CheckFree Payment Network sign-in ID.
    Note: This can be the sign-in ID you chose when you signed up for KVIE Donor Center or the sign-in ID you chose when you signed up at another bill payment site associated with Fiserv. Your sign-in ID works at all bill payment Web sites in the CheckFree Payment Network.
  4. In Password, type your CheckFree Payment Network password.
    Note: This can be the password you chose when you signed up for KVIE Donor Center or the password you chose when you signed up at another bill payment site associated with Fiserv. Your password works at all bill payment Web sites in the CheckFree Payment Network.
  5. Click Sign-in.
    The Make Payments page opens with the Pay check box selected next to the payment you are making.
    Note: If you are making more than one payment, the Pay check box is selected for all the payments you are making. If you don't want to make a payment, clear the check box next to the payment.
  6. In Payment Account, select the account you want the payment withdrawn from.
    Note: If you are making more than one payment, you can select a different payment account for each payment.
  7. Click Pay Selected....
  8. On the Make Payments Confirmation page, click picture of button you click to schedule payments to schedule your payment.
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Making Your First Payment and Signing Up to Use KVIE Donor Center

On the Make Payment page, if you are making a payment using KVIE Donor Center for the first time and you have never signed up to pay bills at any other Web site in the CheckFree Payment Network, you have to provide some additional information before you can make your first payment online.

To make a payment for the first time To make a payment for the first time without a sign-in ID and password in the CheckFree Payment Network:

  1. In Payment Date, type a new payment date.
    Note: The earliest available payment date displays automatically in the Payment Date box.
  2. In Payment Amount, type the amount you want to send.
  3. If available, select the payment account you want to use to pay the bill from the Payment Account list.
    Note: The Payment Account list might not always appear.
  4. If you want to send the payment on the same day you schedule it, select the check box indicating that you want to make a same-day payment.
    Note: This check box only appears for those bills that can be paid on the same day. Information such as the payment cutoff time and any additional fees are also displayed if this choice is offered.
  5. In the Provide Bank Account Information section, enter all the requested information for the payment account you want KVIE Donor Center to withdraw your payment from.
    Warning: You can not use credit card convenience checks when adding any sort of bank account. You can only use account information from checking, money market, or brokerage accounts.
  6. Click Continue.
    You will begin the sign up process.
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Changing Your Sign-in ID and Password

You can change your KVIE Donor Center sign-in ID and password at any time on the Personal Information page in My Profile. If you change your sign-in ID or password, the new information is effective immediately. Use your new sign-in ID or password the next time you sign in to KVIE Donor Center.

StepsTo change your sign-in ID or Password:

  1. Go to the Personal Information page in My Profile.
  2. In the Sign-in ID and Password section, click Change next to the item you want to change.
    The Change Sign-In Information page opens.
  3. In Current Password, type your password. You must type your current password before you can change your KVIE Donor Center sign-in ID or password.
  4. Do either of the following:
    • If you chose to change your sign-in ID, type your new sign-in ID and confirm it in the appropriate boxes.
    • If you chose to change your password, type your new password and confirm it in the appropriate boxes.
      Note: Passwords must be between six and eight characters long and must contain at least one letter and one number, but no spaces.
  5. Click Save Changes when you are finished.
    The Personal Information page opens. Your changes are effective immediately.
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Signing Out of KVIE Donor Center

When you are finished using KVIE Donor Center, click Close Window on the KVIE Donor Center menu on the left side of the page. You can also click the X in the top right corner of your browser window.

It's a good idea to sign out when you are finished so that others don't have access to your financial information if you step away from your computer.

If you signed in using your Microsoft account, your Microsoft account session is still active. You are ending your KVIE Donor Center session, but you aren't ending your Microsoft account session.

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What to do If You Forget Your Password?

We cannot give your password over the phone for security reasons. If you forget your password and type it incorrectly multiple times, your password is revoked. If you forget your password or if it is revoked, follow these instructions to reset your password. The information you provide is used to verify your identity before you can securely reset your password.

Help Arrow To reset your password:

  1. On the Make Payment page, click the Forgot your sign-in ID or password link.
    The Password and Sign-in ID Assistance page opens.
  2. Type the e-mail address used when you signed up for this service and follow the four easy steps to reset your password or find out your sign-in ID.
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Signing In to KVIE Donor Center With a Microsoft account

You can use your Microsoft account to sign in to KVIE Donor Center. Microsoft account is a service from Microsoft Corporation that allows you to sign in to a number of participating Web sites using your e-mail address and a single password.

If your Internet service provider is MSN or Hotmail, you already have a Microsoft account that you can use. Otherwise, you can request a Microsoft account from Microsoft.

Even if you are actively using your Microsoft account to sign in to other Web sites, you must sign in again to use the KVIE Donor Center service. Signing in provides an added level of security for your service. If you are not active with the KVIE Donor Center service for a set period of time (usually 10 minutes), you will be automatically signed out. Automatic time out helps protect your personal and payment information if you are called away from your computer.

Steps To sign in using your Microsoft account:

  1. On the Make Payment page, click Sign In net.
    The Microsoft account Sign-in page opens.
  2. In the E-mail Address box, type your e-mail address.
    Normally, Microsoft account automatically fills in your e-mail address. This is the default sign-in option; you do not have to choose it.
  3. In the Password box, type your password.
  4. If you're sharing this computer with others, select the I'm using a public computer check box.
    Microsoft account usually stores sign-in information for you if you are using a single computer, but for security reasons it doesn't store this information on a shared computer. If you're sharing a computer with others, you will always type your e-mail address and password to sign in.
  5. Click Sign In.

After five unsuccessful sign-in attempts, you will be locked out of the KVIE Donor Center service. To reinstate access to the service, contact customer service at 1-800-564-9184.

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How Do I Get a Microsoft account?

If you would like to use a Microsoft account but you do not already have one set up, you can request one from Microsoft. Microsoft account is a free service from Microsoft Corporation that allows you to sign in to a number of participating Web sites using your e-mail address and a single password.

Note
If your Internet service provider is MSN or Hotmail, you already have a Microsoft account that you can use. When you register for an e-mail account with one of these providers, you're automatically registered for the Microsoft account service.

Steps To request a Microsoft account:

  1. Click Have a Microsoft account? on the Make Payment page.
    The Microsoft account Sign-in page opens.
  2. Click Get one now.
  3. Complete the requested information to register for the Microsoft account service.
  4. Review the Terms and Conditions and click I Agree to complete the sign up process.
    The ID Not Found page opens because we don't yet recognize your new Microsoft account information.
  5. Have you already signed up for KVIE Donor Center?
    • If you have, click Yes and type your KVIE Donor Center sign-in ID and password on the Sign-in ID page.
    • If you haven't, click No and complete the sign up process.
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